Refund policy
Return Period
We accept returns within 7 days from the date of delivery.
If you are not completely satisfied with your purchase, you may request a return within this period by contacting our customer service team.
Please note that returns must be approved before sending any products back.
Return Conditions
To be eligible for a return, items must meet the following requirements:
- The item must be unused, unworn, and in original condition.
- All original packaging, accessories, manuals, and included items must be returned.
- The product must not show signs of damage, modification, or improper use.
- Proof of purchase (order number or receipt) is required.
For return verification, customers may be required to provide clear photos or videos showing:
- Product condition
- Original packaging
- Accessories
- Any defects or damages (if applicable)
Returns that do not meet these conditions may be refused.
Return Shipping Costs
Customer Responsibility
Customers are responsible for return shipping costs in cases including:
- Personal preference
- Incorrect size selection
- Change of mind
- Ordering the wrong product
Brand Responsibility
We will cover return shipping costs for:
- Defective products
- Products damaged during shipping
- Incorrect items received
Return Process
To request a return:
Step 1: Submit a Return Request
Please contact our customer service team at:
jesspowofficial@gmail.com
Please include:
- Order number
- Reason for return
- Photos/videos of the product condition
Step 2: Return Approval
After reviewing your request, we will provide return instructions and the return address within 1–3 business days.
Please do not send items back before receiving return authorization.
Unauthorized returns may not be accepted.
Step 3: Ship the Item
For approved returns:
- Defective items: We will provide a prepaid return shipping label.
- Non-defective items: Customers are responsible for return shipping costs.
Please provide the tracking number within 7 business days after return approval.
Refund Policy
Once we receive and inspect the returned item, refunds will be processed within:
7 business days
After the refund is issued:
- Banks or payment providers may require an additional 3–10 business days to complete the transaction.
If you have not received your refund after this period, please contact us at:
jesspowofficial@gmail.com
Exchange Policy
We accept exchanges for eligible products.
To request an exchange:
-
Contact jesspowofficial@gmail.com with:
- Order number
- Exchange request
- Photos/videos of product condition
- Wait for approval and return instructions.
- Ship the product according to the return instructions.
Once the returned item is received and inspected, the replacement item will be shipped within:
7 business days
Exchange requests are subject to product availability. If the replacement item is unavailable, a refund will be issued.
Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized products
- Used products
- Items damaged due to improper use
- Clearance or final-sale items
- Gift cards
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within:
48 hours of delivery
Please provide:
- Order number
- Photos/videos showing the issue
- Description of the problem
We will review your request and provide a suitable solution, including replacement or refund when applicable.
Important Notes
- Returns must be approved before shipment.
- Items returned without authorization may not be accepted.
- Customers are responsible for ensuring returned packages are properly tracked.
- Refunds will only be processed after returned items have been received and inspected.
Contact Information
For return, refund, or exchange inquiries:
Email: jesspowofficial@gmail.com
Response Time: 1–2 business days